Experience the difference that exceptional service makes
At KPM, we pride ourselves on being a reputable estate and letting agency, committed to providing expert property solutions to both landlords and tenants in Glasgow and its surrounding areas. Our team of experienced and dedicated professionals takes pride in delivering exceptional customer service, ensuring that our clients receive the highest level of care and attention to detail. With years of expertise in the property industry, we have built a reputation for being trustworthy, reliable, and efficient, making us the go-to choice for those seeking a hassle-free property experience.
Our Services
As a leading estate and letting agency, we offer a comprehensive range of services designed to cater to the diverse needs of our clients. For landlords, we provide expert property management services, including property appraisal, marketing, and tenant sourcing, as well as rent collection, maintenance, and repair management. Our experienced team will work closely with you to ensure that your property is let quickly and efficiently, maximizing your rental income while minimizing your stress levels.
For tenants, we offer a wide range of properties to suit all budgets and preferences, from stylish apartments to spacious family homes. Our dedicated team will work with you to find your perfect property, guiding you through the viewing process and providing expert advice on the local area and amenities. We understand the importance of finding the right property, and we're committed to making your home search as smooth and stress-free as possible.
Our Mission
At KPM, our mission is to provide exceptional property solutions that exceed our clients' expectations. We strive to build long-term relationships with our clients, based on trust, transparency, and mutual respect. We believe in delivering outstanding customer service, and we're committed to continually improving our services to meet the evolving needs of our clients.
Why Choose KPM?
So why choose KPM for your property needs? With years of expertise in the property industry, we have built a reputation for being trustworthy, reliable, and efficient. Our team of experienced professionals is dedicated to providing exceptional customer service, and we're committed to making your property experience as smooth and stress-free as possible. Whether you're a landlord seeking expert property management services or a tenant searching for your perfect property, we're here to help.
Overall Experience
The reviews highlight a mixed bag of experiences with KPM, with some tenants having positive encounters while others have had extremely negative experiences.
Communication Issues
Several reviewers have expressed frustration with KPM's unresponsiveness, with some mentioning that their emails and phone calls were ignored or dismissed. This lack of communication has led to delays in addressing issues, such as maintenance and repairs.
Maintenance and Repairs
Some reviewers have praised KPM's maintenance team, citing their helpfulness and efficiency in resolving issues. However, others have reported that their requests for repairs were ignored or took an excessively long time to be addressed.
Professionalism and Responsibility
Several reviewers have criticized KPM for their lack of professionalism and responsibility. Some have reported that the agency has failed to take responsibility for damages caused by their tenants, while others have experienced rude and dismissive treatment from staff.
Accountability and Transparency
Some reviewers have expressed concerns about KPM's accountability and transparency. One reviewer reported that the agency failed to provide information regarding a rent increase, and another mentioned that they were not informed about the landlord's identity, despite it being a legal requirement in Scotland.
Positive Experiences
On the other hand, some reviewers have reported positive experiences with KPM, citing their professionalism, attention to detail, and helpfulness in addressing issues.
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