Business Details
Trusted Property Agents in Newport
Established as Newport's trusted property experts, we specialise in stress-free property transactions and comprehensive management services. Our team adheres strictly to the Rent Smart Wales Code of Practice, maintaining membership with The Property Ombudsman and SafeAgent CMP Scheme. With qualified staff trained to industry standards, we offer fully managed services, tenant find solutions, and transparent fee structures compliant with Welsh legislation.Our commitment extends to providing essential legal documentation, including Gas Safety Certificates and Energy Performance Certificates, while maintaining full GDPR compliance through ICO registration. Through proactive maintenance approaches and expert contract-holder screening, we ensure both landlords and tenants benefit from reliable, legally sound property management solutions across South Wales.
Services
Fully Managed
Tenant Find
Property Valuation
Landlord Tips eBook
Occupation Contracts
Complaints Procedure
Maintenance Management
Contract-Holder Screening
Legal Documentation
Portfolio Growth Advice
Highlights and features
- We operate under strict Rent Smart Wales licensing requirements with full legal compliance
- Our team maintains professional indemnity insurance for all agency activities
- We provide transparent fee structures published in accordance with consumer protection laws
- Our staff complete regular continuing professional development training
- We offer comprehensive client money protection through SafeAgent scheme membership
Associations and certifications
- Rent Smart Wales
- The Property Ombudsman
- SafeAgent CMP Scheme
What people say
Outstanding service
Competent and kind staff
Services
Fully Managed
Our comprehensive property management service handles every aspect of rental property ownership. From tenant acquisition and contract management to maintenance coordination and legal compliance, we ensure seamless operations for landlords. With dedicated support staff and established procedures, we provide peace of mind through complete property oversight while maintaining strict adherence to Welsh housing regulations.
Tenant Find
We conduct professional property viewings, screen potential tenants through rigorous verification processes, and prepare legally compliant tenancy agreements. Our service includes contract-holder matching based on property requirements and market conditions, ensuring suitable placements that meet both landlord expectations and regulatory standards while maintaining detailed documentation throughout the process.
Property Valuation
Our free property valuation service provides accurate market assessments based on current trends and comparable sales data. Using local market expertise and comprehensive analysis tools, we help property owners understand their asset's worth in the Newport and South Wales property market while offering strategic advice for optimal pricing decisions.
Occupation Contracts
We prepare and manage legally compliant occupation contracts in accordance with Welsh housing legislation. Our documentation includes all required certifications and disclosures, with ongoing support for contract administration, renewal processes, and regulatory updates to ensure continued compliance throughout the tenancy period.
Complaints Procedure
We maintain a structured complaints process with clear escalation pathways for issue resolution. Our procedure includes initial acknowledgment within three working days, thorough investigation, and formal written outcomes within 15 working days, with access to external dispute resolution through The Property Ombudsman for unresolved matters.
People
Sarah Luscombe
Director
With extensive property management experience, Sarah oversees strategic operations and client relationships while ensuring compliance with Welsh housing regulations and industry best practices.
Barrie McDowell
Director
Barrie manages internal compliance procedures and handles escalated client concerns, bringing years of property sector expertise to ensure regulatory adherence and service excellence.
Anna Sicolo
Branch Manager
As branch manager, Anna coordinates day-to-day operations and initial complaint handling, combining local market knowledge with property management expertise to support both landlords and tenants.
Lauren Wilson
Occupation Contracts Manager
Lauren specialises in contract administration and tenant relations, ensuring all documentation meets legal requirements while maintaining clear communication between all parties involved in rental agreements.
Christina Estrada
Marketing Assistant
Christina manages property marketing strategies and digital communications, utilising creative approaches to showcase properties effectively while supporting the team's overall marketing objectives.
Questions
What property services do you offer in Newport?
We provide full property management, tenant placement, market valuations, contract administration, and compliance services for landlords across Newport and surrounding areas.
Are you licensed by Rent Smart Wales?
Yes, we hold active Rent Smart Wales licence #LR-26017-61903 and strictly follow their Code of Practice for professional property management.
How do you handle property maintenance issues?
We proactively manage maintenance requests and coordinate qualified contractors to ensure timely resolutions while keeping landlords informed throughout the process.
What fees do you charge landlords?
All our fees are transparently published in compliance with Welsh consumer protection laws, with clear breakdowns available upon request for all service packages.
How can I get a property valuation?
Request a free property valuation through our website or contact our Newport office directly to schedule a professional market assessment with our experts.
Do you offer landlord training resources?
Yes, we provide free educational resources including our Landlord Tips eBook covering essential property management topics and regulatory requirements in Wales.
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