Business Details
23 Years
experience
Emergency
services
Your Trusted Property Partner in Derby
Established in 2003, Hannells Lettings is Derby's leading independent family-run estate and lettings agency. Our journey began with a vision to transform the local property market by prioritising customer-centric service over corporate indifference. With over two decades of experience, we've built a reputation as Derby's top-selling agency, earning numerous industry awards for our innovative marketing strategies and exceptional results. Our team of more than 50 professionals operates from seven suburban branches, ensuring local expertise and accessibility across Derby.We pioneered the 'no tie-in' policy, demonstrating confidence in our service quality, and remain committed to transparent practices with no upfront fees. As members of leading regulatory bodies like NAEA and The Property Ombudsman, we maintain the highest professional standards while delivering a complete moving experience that includes mortgage guidance, insurance solutions, and removal services. Our 4.9-star Trustpilot rating from 3,655 reviews reflects our unwavering dedication to treating clients as valued individuals rather than transactional numbers.
Services
Property Sales
Lettings Management
Valuation Services
Landlord Solutions
Moving Assistance
Details
- Year established: 2003
Highlights and features
- Family-run business with 20 years of local property expertise
- Pioneered Derby's first 'no tie-in' contract policy
- Award-winning marketing with professional photography and virtual tours
- No upfront fees - payment only upon successful property sale
- Multi-award-winning agency with 4.9-star customer ratings
Associations and certifications
- NAEA Propertymark
- The Property Ombudsman
- ARLA Propertymark
What people say
Professional service
Efficient processes
Approachable staff
Excellent communication
Prompt negotiations
Services
Property Sales
Our expert sales team combines local market knowledge with innovative marketing techniques to achieve the best possible prices. We offer wide-angle photography, virtual tours, and professional floorplans to showcase properties effectively. With 20 years of experience and a 4.9-star rating, we guide clients through every stage of the selling process while maintaining transparent communication and flexible 'no tie-in' contracts.
Lettings Management
We provide comprehensive lettings solutions for landlords, from tenant sourcing to property maintenance. Our services include professional property presentation, automated rent collection, and 24/7 online repair reporting. Fully regulated by ARLA Propertymark, we ensure compliance with all legal requirements while maintaining high standards through vetted contractors and regular property inspections.
Valuation Services
Our local experts offer free, no-obligation property valuations using comprehensive market analysis. The process combines current market trends with historical sales data to provide accurate pricing guidance. Available through online booking or in-person appointments, our valuations form the foundation for successful property transactions while maintaining complete transparency about marketing strategies and fee structures.
Landlord Solutions
We offer tailored management packages for landlords, including full-service options covering tenant relations and maintenance. Our automated payment system ensures timely rent collection, while online portals provide real-time portfolio management. With experienced tenancy managers and vetted contractors, we handle all aspects of property maintenance while maintaining strict compliance with evolving lettings legislation.
Moving Assistance
Our complete moving experience includes mortgage guidance, insurance solutions, and removal services. We coordinate all aspects of property transactions, from initial valuation to completion day. The service extends to legal referrals and financial advice, creating a seamless process for buyers and sellers through a single point of contact with local expertise.
People
Michael Brain
Joint Founding Director
Co-founded Hannells Lettings in 2003 with no prior estate agency experience but a vision for customer-focused service. Transformed the business from a small office to Derby's top-selling agency while maintaining core values of honesty and professionalism.
Alison Brain
Joint Founding Director
Co-founder instrumental in establishing Hannells Lettings' community-focused approach. Played key role in developing the agency's innovative marketing strategies and maintaining its family-run ethos while expanding to seven branches across Derby.
Benjamin Brain
Sales & Marketing Director
Joined in 2006 and instrumental in developing award-winning marketing strategies. Oversees sales operations and digital marketing initiatives that have maintained Hannells Lettings' position as Derby's top-selling agency for over 15 years.
Oliver Brain
Valuations Director
Appointed in 2004 to lead valuation services. Developed the agency's transparent valuation process that combines market analysis with practical pricing guidance, contributing to the company's 4.9-star customer satisfaction rating.
Jenna Dolman
Head Of Lettings
Joined in 2014 and transformed the lettings division into a fully regulated service. Implemented automated payment systems and 24/7 repair reporting that improved landlord satisfaction while maintaining compliance with evolving property regulations.
Questions
How do I get a free property valuation?
Book online through our website or contact your local branch. A professional valuer will assess your property and provide market-based pricing guidance with no obligation.
What lettings packages do you offer?
We provide four tailored packages including 'Fully Managed' and 'Find Tenant Only' options, all designed to meet different landlord requirements while maintaining professional standards.
Are your sales fees competitive?
We operate a 'no sale no fee' policy with transparent pricing. Our fees reflect the quality of service, including professional marketing materials and experienced local representation.
How quickly do properties sell through Hannells Lettings?
Our average time to sale is 8 weeks, achieved through innovative marketing strategies and our established network of local buyers and investors.
Do you offer 24/7 tenant support?
Yes, our online repair reporting system allows tenants to submit maintenance requests at any time, with urgent issues addressed promptly by our approved contractors.
What makes Hannells Lettings different from other agents?
As Derby's only family-run top agent, we combine local expertise with modern marketing, offering 'no tie-in' contracts and a complete moving experience that includes mortgage and removal services.
