Business Details
50+ Years
experience
Emergency
services
Trusted Property Letting & Management in Anlaby
Established in 1925, Stephenson Management is a fifth-generation family business combining traditional values with modern technology to deliver high-quality property management services. Our managing director, Sarah Randell, holds the Level 3 NFOPP Technical Award in Residential Letting and Property Management, bringing 30 years of expertise in residential sales, letting, and estate management. As members of The Property Ombudsman for Lettings and SafeAgent, we adhere to strict codes of practice, ensuring transparency and compliance with industry regulations. Our fee structure is clear, with no hidden charges, and we prioritise personal service tailored to individual client needs. We offer a comprehensive range of services, including tenant find, full management, and rent protection, supported by a 24-hour emergency contact for landlords and tenants.Our 5-star Google rating reflects our commitment to exceeding client expectations through professionalism and reliability. We serve Anlaby, Hull, and surrounding areas, maintaining a strong local presence while delivering nationwide expertise. Our team, including fifth-generation member Isabelle Stephenson, ensures continuity and deep market knowledge. We provide market appraisals, property marketing, tenant assessments, and legal compliance support, including gas and electrical safety checks. Our rent guarantee service offers additional security, covering arrears and eviction costs under specific terms. With a dispute resolution rate of over 99% for deposits, we demonstrate exceptional client trust and operational integrity.
Services
Tenant Find
Full Management
Rent Protection
Property Valuation
Accompanied Viewings
Details
- Year established: 1925
Highlights and features
- Personal service tailored to individual needs
- 30 years of continuous residential property expertise
- Transparent fee structure with no hidden charges
- 24-hour emergency contact for landlords and tenants
- Rent guarantee service covering arrears and eviction costs
Associations and certifications
- The Property Ombudsman
- SafeAgent
What people say
5 star service
Superb tenant management
First class support
No hidden fees
Quick property let
Services
Tenant Find
Our Tenant Find Service includes property market appraisal, professional photography, and advertising across major portals. We match properties to prospective tenants via our mailing list, conduct viewings, and perform thorough tenant assessments. Legal documentation, including tenancy agreements and inventories, is prepared to ensure compliance and clarity for landlords.
Full Management
Full Management covers rent collection, maintenance coordination, and legal compliance. We handle emergency repairs, annual inspections, and tenant communications. Our service includes gas and electrical safety checks, EPC renewals, and rent reviews, with a 7-day rent transfer guarantee to landlords.
Rent Protection
Our Rent Protection Service covers up to 15 months of rental payments during tenant arrears, eviction costs, and legal advice. This optional service requires a 3% management fee and applies to successfully referenced tenants, providing financial security for landlords.
Property Valuation
We offer free property valuations to determine rental potential. Our appraisal includes market analysis, pricing recommendations, and advice on property presentation to maximise lettings success for residential and commercial properties.
Accompanied Viewings
Our team conducts accompanied viewings to showcase properties effectively. We manage key access, provide detailed property information, and gather tenant feedback to streamline the letting process and ensure a match between landlord expectations and tenant requirements.
People
Sarah Randell
Managing Director
Sarah Randell, fifth-generation leader, holds the Level 3 NFOPP Technical Award in Residential Letting and Property Management. With 30 years of experience, she oversees operations and client relations, ensuring high service standards and compliance.
Isabelle Stephenson
Fifth-Generation Team Member
Isabelle Stephenson represents the fifth generation of the family business, supporting property management and client services. Her role focuses on maintaining the company's legacy while integrating modern practices for continued growth.
Questions
What services do you offer for landlords?
We provide tenant find, full management, rent protection, property valuations, and legal compliance services, including gas and electrical safety checks.
How do you handle emergency repairs?
A 24-hour emergency contact is available for tenants and landlords, ensuring urgent issues are addressed promptly by our team or contractors.
Are there hidden fees?
No hidden fees apply. Our transparent pricing includes all service costs, with nothing due until a tenant is secured for your property.
How are tenants assessed?
Tenants undergo thorough referencing, including credit checks, employment verification, and previous landlord references to ensure reliability and suitability.
What accreditations do you hold?
We are members of The Property Ombudsman for Lettings and SafeAgent, adhering to strict codes of practice for client protection.
Can you help with rent arrears?
Our optional Rent Protection Service covers arrears and eviction costs for successfully referenced tenants, subject to terms and conditions.
