Helping You Move Forwards
Here for you
At Arun Estates, we're focused on helping our customers and our colleagues to move forwards on their life's journey. With over 100 branches operating across 4 brands throughout the Southeast of England, we aspire to help people move forwards. Since 1991, we have helped thousands of people, from first-time buyers to property investors, to move forwards.
Our founder, Paul Rooney, brought together a team of like-minded professionals who share one vision of helping, and over the years, we have built a company that is respected locally for its ability to adjust and adapt to the evolving needs of its customers and the market.
Our History
Our journey began in 1981 when Paul Rooney founded Rooney & Co in Sussex, an estate agent focused on delivering a premium service for any budget. In 1991, Paul Rooney purchased the Southeast region of Prudential Property services and founded Arun Estates, built up of Cubitt & West, Pittis, and Wards. Since then, we have expanded our services to include Lettings, Mortgage Matters Direct, Martin Tolhurst Solicitors, and Move With Us, offering a comprehensive range of property solutions to our customers.
Our Services
At Arun Estates, we offer a wide range of services designed to help you achieve your property goals. Our Residential Sales team will guide you through the process of buying or selling a property, ensuring a smooth and stress-free transaction. Our Lettings department provides property management services, taking care of your rental property and ensuring maximum returns. Our New Homes department specialises in new developments, offering bespoke properties tailored to your needs. Our Land Opportunities department helps developers and investors to identify and secure profitable land deals. We also offer Financial Services, including mortgages and insurance products, and Conveyancing services through Martin Tolhurst Solicitors.
Giving Back
At Arun Estates, we believe in giving back to our local communities. Over the years, we have raised over 16 million for charitable causes, and our staff have raised over 100,000 through fundraising events. We believe it's essential to support our local communities, and our staff are passionate about fundraising for charities close to their hearts.
Overall Assessment
The reviews of Arun Estate and its subsidiaries (Cubitt and West) are overwhelmingly negative, with all reviewers giving a 1-star rating. The common themes among the reviews are poor customer service, unprofessional staff, and a lack of communication.
Lack of Customer Service
Many reviewers complained about the lack of customer service, with some stating that their phone calls were ignored and emails were met with lies. Dam Farley mentioned that they had made over 400 phone calls and sent 200 emails, but still did not receive a satisfactory response.
Unprofessional Staff
Reviewers also criticized the unprofessional behavior of the staff, with some mentioning specific employees who were rude and unhelpful. Fifi C. mentioned that Laura Howard and Imarna Fearns were not to be trusted.
Misrepresentation and Lies
Some reviewers accused the company of misrepresenting facts and lying to customers. Dam Farley mentioned that the company had sent lies by email, while Fifi C. accused the company of misselling and lies.
Poor After-Sales Care
Steve Dorran mentioned that the after-sales care was shocking, with the company failing to check the chain integrity and leaving the customer to chase up the chain themselves.
Unauthorized Charges
Several reviewers mentioned that the company had taken large sums of money without explanation, with Levi Ralph stating that the company had tried to take 3300 without explanation.
Be the first to review Ward & Partners.
Write a Review
