Business Details
Emergency
services
Your Trusted Property Management Partner in London
Established by Helena Jackson after years of personal frustration with traditional property agents, our agency offers a transparent and client-focused alternative. We specialise in bespoke property management services across South West London, charging by the hour rather than fixed fees to ensure fair pricing. Our approach prioritises long-term tenant satisfaction and property care, supported by Helena's background in lifestyle management and client services.Accredited by the Property Redress Scheme and Client Money Protect Scheme, we combine local expertise with flexible service models tailored to individual landlord needs. Our commitment to transparency extends to pricing, supplier selection, and communication, ensuring no hidden costs or conflicts of interest.
Services
Property Compliance
Tenant Management
Maintenance Coordination
Inventory Services
Emergency Repairs
Property Inspections
End-of-Tenancy Services
Supplier Management
Regulatory Certifications
Vacant Property Care
Highlights and features
- We offer transparent hourly pricing with no hidden fees
- Our local expertise in South West London ensures tailored service
- We work exclusively in clients' interests without commission incentives
- Accredited by leading property industry regulatory bodies
- Dedicated property managers maintain consistent landlord relationships
Associations and certifications
- Client Money Protect Scheme
- Property Redress Scheme
- National Approved Letting Scheme
What people say
Very professional and efficient
Quick response times
Transparent pricing structure
Dedicated property manager
Excellent tenant relations
Services
Property Management
Our bespoke property management service combines hourly-rate flexibility with comprehensive oversight. We handle compliance, tenant relations, and maintenance while maintaining strict cost transparency. Our local expertise ensures properties receive tailored care, with dedicated managers maintaining consistent communication throughout tenancies.
Tenant Management
From tenant check-in to issue resolution, we maintain professional relationships and ensure smooth tenancies. Our services include inventory management, meet-and-greet procedures, and 24/7 emergency support, all delivered with a focus on tenant satisfaction and landlord protection.
Maintenance Coordination
We coordinate all property maintenance through trusted suppliers, ensuring quality workmanship at cost price. Emergency repairs are prioritised with rapid response times, while routine maintenance is scheduled efficiently to minimise costs and property downtime.
Regulatory Compliance
We ensure properties meet all current legislation requirements, including gas safety certificates, electrical testing, and energy performance certifications. Our proactive approach prevents legal issues while maintaining tenant safety and landlord compliance.
End-of-Tenancy Services
Our comprehensive end-of-tenancy process includes check-out reports, inventory comparisons, and smooth handover coordination. We manage utility transfers and property inspections to ensure seamless transitions between tenants while protecting landlord interests.
People
Helena Jackson
Founder & Property Manager
With experience from managing her own property portfolio abroad, Helena established HJPM to address industry shortcomings. Her background in lifestyle management and client services informs our transparent, client-focused approach to property management in South West London.
Questions
How does your hourly pricing model work?
We charge by the hour with 15-minute increments, ensuring you only pay for actual work completed. An annual £600 retainer covers administrative services and emergency availability.
What areas do you cover?
We primarily manage properties in South West London including Chelsea, Fulham, Wimbledon, and Battersea, with flexibility to handle properties in other London areas.
How do you handle property emergencies?
Helena is available for urgent issues, with a track record of resolving critical problems like appliance failures within 48 hours through trusted suppliers.
Are there any hidden fees?
No. We pass on supplier costs at face value with no commission, and maintain full price transparency across all services provided.
What compliance services do you provide?
We arrange gas safety certificates, electrical testing, EPCs, and all required regulatory documentation to ensure your property meets current legislation.
