Passionate about property and people
Here at Keystone Estate Agents, we're more than just a business - we're your partners in navigating the complexities of the property market. Founded on a dedication to exceptional service, innovative technology, and a deep understanding of our clients' needs, we've become Flintshire's leading estate agency.
Our Mission
Our aim is to take the stress out of your property journey, whether you're selling, buying, or letting. We achieve this through:
- Cutting-edge technology: We utilise modern digital tools and videography to showcase your property in its best light.
- Expert guidance: Our experienced team is equipped to handle every aspect of your transaction, offering invaluable advice and support throughout.
- Personalised communication: We prioritize clear and consistent communication, ensuring you're always informed and involved in the process.
What Sets Us Apart?
We believe in exceeding expectations. Our dedication to client satisfaction is evident in our:
- Exceptional customer reviews: Consistent positive feedback from satisfied clients speaks volumes about our dedication to excellence.
- Award-winning service: Our achievements and recognitions reflect our commitment to delivering outstanding results.
- Transparency and accountability: We're open and honest in our communication, providing regular updates and clear explanations throughout the process.
More than just selling or buying a property, we create lasting relationships. We take pride in helping clients achieve their real estate goals, making the process as smooth, stress-free, and rewarding as possible.
Staff and Service
The staff at Keystone were consistently praised for their professionalism and pleasant manner. They were described as "thoroughly professional and pleasant", "super professional", and "absolutely fantastic". The team were commended for their tireless work ethic, with one reviewer stating that they "worked tirelessly on our behalf liaising with our buyers and solicitors".
Communication
Communication was a key strength of Keystone, with reviewers praising the regular updates and prompt responses to questions and concerns. One reviewer noted that the team kept them "up to date via the app and WhatsApp all the way through", while another thanked the team for their "quick replies" and "constant communication every step of the way".
Marketing and Presentation
The marketing and presentation of properties by Keystone was also praised, with one reviewer stating that their marketing is "the best". The team's use of photography, video, and drone footage was commended for helping to showcase properties in the best possible light.
Overall Experience
Reviewers were overwhelmingly positive about their experience with Keystone, with many stating that they would "highly recommend" the company to others. One reviewer summed up their experience by saying that Keystone "go above and beyond to help with any issues you may have and are always happy to answer any questions or concerns".
Issues with Viewings
However, one reviewer did experience an issue with a viewing, where the agent failed to turn up or respond to calls. This led to frustration and disappointment, and the reviewer warned others to be cautious when dealing with the company.
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