Your property, our expertise
At Robertson Smith & Kempson, our people make us what we are. We know great service can only come from great staff; ours have unparalleled knowledge of the local market, are well trained and hardworking. This allows us to tailor marketing strategies to each individual property, attracting the best possible buyers and tenants at the best possible prices.
Established in Hanwell in 1991 and with offices now also in Ealing, Acton and Northfields, Robertson Smith & Kempson are your local property experts, providing unrivalled coverage and market expertise. Our investment in our people means many stay for their career; in fact, some have been with us for over 20 years. They have unparalleled knowledge of the local market, are well trained and hardworking.
We constantly strive to do things better and pride ourselves on offering the highest level of service to our clients and customers at all times. At Robertson Smith & Kempson we don't follow industry standards, we like to set them. Our business has been built on customer recommendations. We have always had a great relationship with the residents of Ealing Borough and we uphold a strong reputation for integrity.
In fact, many families in the area have had three generations move home through us and 70% of our business comes through word of mouth recommendation. What you, your family and your friends say about Robertson Smith & Kempson matters a great deal to us, which is why we want to provide a service that goes above and beyond what is expected.
We maintain the highest professional standards in our work and invest in the training and long-term career development of our staff; many of our Directors have worked their way up through the company and have gained professional qualifications along the way. We are members of The Property Ombudsman.
Our Services
Our expert team provides a comprehensive range of services, including:
- Selling Properties: We offer a tailored marketing strategy to attract the best possible buyers for your property.
- Letting Properties: Our experienced team will find the perfect tenant for your property, ensuring a smooth and hassle-free experience.
- Valuation: We provide accurate and unbiased valuations for your property, ensuring you get the best possible price.
- Property Management: Our experienced team will manage your property, from finding the right tenant to ensuring the property is maintained and repaired.
Testimonials
We pride ourselves on our excellent customer service, with an average rating of 4.96/5 based on 76 reviews. Our customers have said that we have provided an excellent letting service, with prompt and professional communication and a stress-free experience. They have also praised our swift and efficient service, with a focus on providing a smooth and hassle-free experience.
Why Choose Robertson Smith & Kempson
At Robertson Smith & Kempson, we are dedicated to providing a high level of service to our clients and customers. We are committed to building long-term relationships with our customers and providing a service that goes above and beyond what is expected.
We believe that our people make us what we are, and our investment in our staff is unparalleled. We are proud to have built a business on customer recommendations and we will continue to strive to do things better.
Estate Agent Performance
The majority of reviewers were extremely satisfied with the service provided by Robertson Smith & Kempson estate agents. Many praised the agents' exceptional customer service, professionalism, and dedication to finding the perfect property.
Positive Experiences
Most reviewers commended specific agents, such as Gina Cannon, Ishaan Badshah, Shervin, and others, for their outstanding service, expertise, and responsiveness. They appreciated the agents' ability to understand their needs, provide guidance, and ensure a smooth and stress-free process.
Negative Experience
However, one reviewer, Jessica Djama, expressed extreme disappointment and frustration with the condition of the flat they moved into, citing mold, uncleanliness, and rust in the shower. They also criticized the reception desk staff, particularly Gina, for lacking basic customer service skills.

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